Answered By: Lynne Alvarez
Last Updated: Nov 12, 2019     Views: 10

If you are a currently attending student, admin or staff and you're accessing the resource through try these three solutions first:

1) Access the resource using your browser's incognito mode:

Chrome: Press Ctrl + Shift + n.

Firefox: Click on the menu bars on the top right and select new private window.

Safari: Press ⌘ + Shift + n.

2) Try a different browser:

Type “Download Firefox” or “Download Chrome” into Google or your preferred search engine and click on “Go to download”.

3) Clear the browser's cache:

Instructions for Chrome -

Instructions for Firefox -

Instructions for Safari -

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