Q. I tried to create an account at the database I want, but it still doesn't work - why?

There are several reasons why you may get this error. Some are listed below. Possible solutions are bolded:

  • You used the wrong email OR tried a username rather than a full email address.  Follow the instructions of the database.

  • You are not using your Adelphi University email (@adelphi.edu or @mail.adelphi.edu). Follow the instructions of the database using your Adelphi University email

  • You did not access a licensed resource. Try accessing through the libraries website (https://libraries.adelphi.edu/)

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