Answered By: Lynne Alvarez
Last Updated: Nov 12, 2019     Views: 104

There are many reasons why you may not be able to get into a database. Some are listed below. Possible solutions are bolded:

  • You are entering your username and/or password incorrectly.  Try re-typing your username/password and check that “Caps Lock” is turned off/on.

  • You have a pop-up blocker/ad blocker. Try turning it off

  • You are using a computer with anti-virus software.  Please add to the anti-virus software’s whitelist.

  • Adelphi doesn't subscribe to the resource you are trying to access. Contact the IT Help Desk for assistance.

  • You may have unpaid fines. Contact Adelphi University Libraries for assistance.

  • Your computer might be on a network that might not allow access (such as governmental offices and law offices). Please try a different computer on another network (eg. home computer).

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