Answered By: Lynne Alvarez Last Updated: Nov 12, 2019 Views: 73
There are many reasons why you may not be able to get into a database. Some are listed below. Possible solutions are bolded:
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You are entering your username and/or password incorrectly. Try re-typing your username/password and check that “Caps Lock” is turned off/on.
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You have a pop-up blocker/ad blocker. Try turning it off
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You are using a computer with anti-virus software. Please add libproxy.adelphi.edu to the anti-virus software’s whitelist.
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Adelphi doesn't subscribe to the resource you are trying to access. Contact the IT Help Desk for assistance.
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You may have unpaid fines. Contact Adelphi University Libraries for assistance.
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Your computer might be on a network that might not allow access (such as governmental offices and law offices). Please try a different computer on another network (eg. home computer).
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